Business Analyst - Customer Intelligence

Job description

Why Recharge.com

We are the leading one-stop-shop for branded payments, making online recharge possible for anyone, anywhere at any time — whether you or someone you love needs credit for calling, gaming, entertainment or money. This is your chance to join an ambitious scaleup in a state of rapid growth; we’ll push you to develop yourself and help you create a real impact in your role. Put simply: we could write history together.


We won’t bore you with a corporate spiel about how we might be taking on the world of branded payments (spoiler: we are).

Instead, we’ll let the numbers speak for themselves: $36 million in funding (and counting!), 50%+ growth in 2020, projected $500 million in sales in 2021, 2.5 million active customers, a presence in 180 countries and 22 markets, a team of 140+ employees and 35+ nationalities, and 1 person missing — you.

We’re on the hunt for the hungriest and most passionate talent out there. If at any point your brain screams “I want in!” while you’re reading this, then consider this the sign you’ve been looking for: we want you too.


The role

We’re looking for a talented Business Analyst to join our Business Intelligence Team reporting to Bram Davids. Together with people in our Marketing teams you will work on improving our day to day business with a strong focus on our customers. You understand what kind of insights and predictions drive the right action. You have great analytical skills and are good at making people understand what needs to get done and why. You love data challenges and you dive into the details until you have all the answers you need to get the job done.

With the BI team we make Recharge data-driven by embedding actionable insights into the business teams and develop intelligence that automates our business processes. We are business owners of the Recharge.com data platform pushing the limits on Insights and Predictability by being the bridge between business and tech.

Job requirements

What will I do?

As a Business Analyst you will play a vital part in defining our consumer data strategy and roadmap by continuously enquiring and inspiring the teams on their data needs to make our organisation more data-driven. Based on transactional and behavioural datasets, you will help the company to find opportunities for growth.


On one hand you will achieve this by performing advanced strategic analyses and building predictive models that make our marketing activities more effective and intelligent. For example when doing a smart analysis on customer retention, or working on predictive models that drive the personalisation of our communication.


On the other hand you do this by building a self-service analytics environment in which the marketing teams are able to make the right decisions and run their own analysis. This includes, understanding the key data sources and translating this into structured SQL data models with our data platform team on one side, whilst on the other side working together with our marketing teams, understanding their needs and delivering the right Tableau Dashboards, Data sources and the right training so they are able to find their own insights.

Your new team

Your new team will consist of hungry young professionals that are ready to make an impact on the business. You are part of the Business Intelligence team that pushes our entire operation to become as data-driven and fact-based as possible. This includes other Business Analysts with a focus on:
-Business Development
-Payments & Fraud
-Performance Marketing, Customer Care and Brand and Content
-Category & Buying and Pricing 


What you have:

  • 1-3 years experience in an analytics or data-science related field (preferably within the e-commerce industry)

  • Experience building predictive models (Churn, Product Recommendation, etc.)

  • Experience with A/B testing/experimentation (Conversion Rate Optimization)

  • Experience with Data Visualisation tools (like Tableau and Power BI)

  • Great knowledge of SQL

  • Basic knowledge in Python

  • Conceptual modelling skills

  • Project management skills

  • Strong communicators who can connect at all levels in the business


What we offer

  • 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam

  • Flexible working hours and an office overlooking the Amstel

  • PC or Macbook Pro (13”or 15”)

  • Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning

  • Free healthy breakfast, lunch and snacks by our in-house chef

  • Weekly yoga, bootcamp and guided meditations

  • Free Dutch classes to help out with daily life in the Netherlands

  • Regular parties, pub quizzes, bingo sessions, celebrations and other events*

*Online during Covid-19 restrictions


Find out more about our company culture, values and big wins at company.recharge.com and our Instagram Page on Lifeatrecharge.


The process

1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self.

2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you.

3. First interview: You’ll meet with your future line manager (either in person or online) and someone from HR to talk about you, our culture, and whether you're a fit for the job.

4.Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team

5. Third Interview: You’ll meet with a key member of the management team

6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.