CRM Specialist

Why Recharge.com👀

Join Recharge, a global leader in online prepaid payments. Our mission is clear: "Make Prepaid Easy." We operate in over 180 markets worldwide and process millions of transactions annually. With a powerful global network of digital marketplaces, we serve businesses and consumers with over 16,000 products from brands such as Google, Nintendo, Netflix & Ikea.

Established in 2010 and headquartered in Amsterdam, with a secondary office in Eindhoven and a hub office in Lisbon, where over 38 nationalities work together. We're backed by Prime Ventures, Smartfin, Committed Capital, and BlackRock.

We're rapidly growing, acquiring our competitors, highly entrepreneurial, and ambitious in our pursuit of market leadership. If you're seeking a role that combines innovation, ambition, and transformation in the prepaid payments industry, click "apply" and join our exciting journey!

The role💡

We’re looking for a talented CRM Specialist to join our international team who has what it takes to shape the future of a rapidly growing, global B2C e-commerce platform that is changing the game for online payments. 

Your contribution to our mission🚀

As a CRM Specialist, you will work in our CRM & Campaign Team. Together we execute the complete customer contact strategy across various CRM channels. Next to Recharge.com, you will also work for our ‘local heroes’ brands like beltegoed.nl, guthaben.de and recharge.fr. 

You will assist targeting various customer segment around the world, for different labels and product categories.

What will I do?🤔

• Conduct customer base analysis to identify opportunities and gaps to further drive value

• Manage and implement customer lifecycle management strategies to enhance customer retention and reduce churn

• Develop and execute personalized marketing communication across various channels, including email, push notifications and in-app messaging

• Utilize automation tools to streamline and automate CRM processes, including segmentation, campaign execution and AB testing

• Continuously monitor and analyze campaign performance metrics to identify areas for improvement and optimize customer engagement and conversion rates

• Collaborate with cross-functional teams including creative studio, marketing automation, product & technology and Business Intelligence to ensure seamless execution of CRM initiatives

What you have💪🏻

• Min. 3 years experience working in CRM

• Strong motivation to drive CRM to the next level

• Hands on mentality in using marketing automation software like Selligent

• A love for customer experience and a data-driven approach to any task performed

• A creative mind and a strong commercial drive

• An open mind & love for change, to embrace new ideas and cultures

Don’t meet every single requirement? At Recharge we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What we offer🥳

• A full-time job in a fast-growing e-commerce company with a start-up culture

• Lots of room to work on new ideas, and to learn and grow, whilst facing complex challenges

• Little hierarchy with focus on teamwork and creativity, which means that every idea counts

• 30 vacation days so you can relax and enjoy time with your loved ones

• An inspiring office and inspiring colleagues in the centre of Amsterdam (next to the Amstel) with our own chef preparing healthy breakfast, the best lunches and delicious afternoon snacks!

• An environment that values diversity and equal opportunity to everyone

The process⚙️

1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self

2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you

3. First interview: You’ll meet with your future line manager (either in person or online) and someone from HR to talk about you, our culture, and whether you're a fit for the job

4.Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team

5. Third Interview: You’ll meet with a key member of the management team

6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team!

Proactive acquisition from 3rd parties is not appreciated