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Senior Risk and Fraud Specialist
Hybrid- Amsterdam, Noord-Holland, Netherlands
Recharge | Payments
Job description
Job description
Why Recharge.com
Join Recharge, a global leader in online prepaid payments. Our mission is clear: "Make Prepaid Easy".
We operate in over 180 markets worldwide and process millions of transactions annually. With a powerful global network of digital marketplaces, we serve businesses and consumers with over 16,000 products from brands such as Google, Nintendo, Netflix & Ikea.
Established in 2010 and headquartered in Amsterdam, with a secondary office in Eindhoven and a hub office in Lisbon, where over 38 nationalities work together.
We're backed by Prime Ventures, Smartfin, Committed Capital, and BlackRock.We're rapidly growing, acquiring our competitors, highly entrepreneurial, and ambitious in our pursuit of market leadership.
If you're seeking a role that combines innovation, ambition, and transformation in the prepaid payments industry, click "apply" and join our exciting journey!
The role
As our Senior Risk and Fraud Specialist, you will contribute your expertise and experience in achieving the goals of the Risk and Fraud department.
You will be responsible for implementing the Risk and Fraud strategy and contributing to substantial progress to the roadmap with the Product Managers and the Director of Payments & Risk to drive innovation and new initiatives for the Fraud prevention platform and framework.
You will work with a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPI's and execution of the strategy.
You will be a key linking pin between multiple internal teams and external suppliers. You will be accountable for the Fraud Ratio and Approval Rate, as well as share the accountability for the Fraud Chargeback result on the P&L.
Job requirements
Responsibilities and Duties🤔
Strategy
Responsible for implementing a transition from use of external tools to an internal risk decisioning and management capability
Responsible for Recharge end-to-end Fraud prevention framework and process (purchase, chargeback defence and investigations)
Implement and execute the Fraud Risk strategy
Responsible for mitigating fraud and abuse
Work with cross-functional teams to deliver financial and customer experience-related goals by designing and implementing fraud prevention policies.
Execution
Lead initiatives to continuously improve Fraud- and Approval rates to drive commercial results
Identify root causes of problems related to Fraud prevention and take ownership to have the team work collaboratively toward solutions
Keep the chargebacks and notifications of fraud under control and out of the monitoring programs
Build compelling business cases to support new initiatives and get them prioritised on the roadmap
Monitor key metrics to derive insights and identify opportunities
Provide reviews on the performance to the Management Team
Analytical thinker that can interpret and manipulate data & experience with data visualisation tools (like Tableau and Power BI).
What you have
The ideal candidate has at least 5+ years of experience in fraud prevention or risk management
Knowledge of schemes’ fraud and chargeback regulations
Very strong analytical, quantitative and critical thinking skills
Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities at once with a strong commercial sense
Team player with strong interpersonal, relationship-building, and stakeholder management skills
Excellent organizational and communication skills, attention to detail and analytical reasoning.
What we offer
30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam
Flexible working hours and an office overlooking the Amstel
Macbook Pro or Windows Laptop
Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning
Free healthy breakfast, lunch and snacks by our in-house chef
Free Dutch classes to help out with daily life in the Netherlands
Regular parties, celebrations and other events.
Don’t meet every single requirement? At Recharge we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The process⚙️
1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self.
2. Recruiter interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you.
3. First interview: You’ll meet with your future line manager (either in person or online) and someone from HR to talk about you, our culture, and whether you're a fit for the job.
4.Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team.
5. Third Interview: You’ll meet with a key member of the management team.
6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.
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