IT Operations manager

Job description

Why Recharge.com

We are the leading one-stop-shop for branded payments, making online recharge possible for anyone, anywhere at any time — whether you or someone you love needs credit for calling, gaming, entertainment or money. This is your chance to join an ambitious scale up in a state of rapid growth; we’ll push you to develop yourself and help you create a real impact in your role. Put simply: we could write history together.


We won’t bore you with a corporate spiel about how we might be taking on the world of branded payments (spoiler: we are). Instead, we’ll let the numbers speak for themselves: $70 million in funding (and counting!), 40%+ growth in 2021, projected $560 million in sales in 2022, 3.0+ million active customers, a presence in 180 countries and 25 markets, a team of 140+ employees and 35+ nationalities, and 1 person missing — you.


We’re on the hunt for the hungriest and most passionate talent out there. If at any point your brain screams “I want in!” while you’re reading this, then consider this the sign you’ve been looking for: we want you too.



The Role

We’re looking for an experienced IT Operations Manager to join our Technology Team. You will have the opportunity to establish, refine, and evangelise our internal IT mission.The IT team supports Rechargers in Amsterdam and Lisbon. As we scale up Recharge, there’s a tremendous opportunity to scale our internal tooling, security, and efficiency toward our world class aspirations.

Job requirements

What you'll do...

  • Managing the internal servicedesk and collaborating with all departments within Recharge.com to deliver best in class IT support to your colleagues, from hardware and networking to applications and security, and everything in between

  • Acting as project manager for IT Operations topics, like implementing fast on- and offboarding procedures and scaling existing policies, procedures and tooling

  • Developing and implementing the asset management strategy

  • Auditing the licensing and software purchases spend

  • Ensuring safe and secure usage of Recharge assets

  • Taking ownership of the data retention strategy

  • Taking ownership of the IT security strategy

  • Grow the team to be multi-location

  • Managing and building out existing and new IT vendor relationships

  • Hands on support when required for complex technical inquiries


What you’ll bring...

  • 3+ years of experience in a system administration role incl. defining/ leading IT support strategy

  • Experience running projects as a IT Operations project manager

  • Experience managing IT vendor relationships

  • Experience scaling up an IT organisation in a growth company

  • Experience with IT service management (Windows and Apple), Google Suite & Jira, 2nd/3rd line IT office support experience

  • Implementation of on-boarding/off-boarding policies

  • Understanding of network technologies, WiFi and internet connectivity

  • Experience with endpoint security

  • Team player with a can do attitude


Nice to have...

  • Asset management system implementation

  • Experience with licence management

  • Experience with people management


What we offer

  • 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam

  • Flexible hybrid working hours and a stunning office overlooking the Amstel

  • MacBook Pro (14" or 16") + associated design hardware

  • Budget for noise-cancelling headphones, travel to and from the office, working from home and self learning

  • Free healthy breakfast, lunch and snacks by our in-house chef

  • Weekly sport activities 

  • Free Dutch classes to help out with daily life in the Netherlands

  • Regular parties, pub quizzes, team events, celebrations and other fun stuff


Find out more about our company culture, values and big wins at company.recharge.com and our Instagram Page at Lifeatrecharge.


The process

1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self.

2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you.

3. First interview: You’ll meet with your future line manager (either in person or online) and someone from HR to talk about you, our culture, and whether you're a fit for the job.

4. Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team

5. Third Interview: You’ll meet with a key member of the management team

6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.

Find out more about our company culture, values and big wins at company.recharge.com, our Instagram Page on Lifeatrecharge or meet some of our team in the video below.