Payments Risk and Fraud Lead

Why Recharge.com

Join Recharge, a global leader in online prepaid payments. Our mission is clear: "Make Prepaid Easy." We operate in over 180 markets worldwide and process millions of transactions annually. With a powerful global network of digital marketplaces, we serve businesses and consumers with over 16,000 products from brands such as Google, Nintendo, Netflix & Ikea.

Established in 2010 and headquartered in Amsterdam, with a secondary office in Eindhoven and a hub office in Lisbon, where over 38 nationalities work together. We're backed by Prime Ventures, Smartfin, Committed Capital, and BlackRock.

We're rapidly growing, acquiring our competitors, highly entrepreneurial, and ambitious in our pursuit of market leadership. If you're seeking a role that combines innovation, ambition, and transformation in the prepaid payments industry, click "apply" and join our exciting journey!

The role

As Recharge Lead Risk and Fraud, you will build, grow and lead the Risk and Fraud department. You will be responsible for developing the Risk and Fraud strategy and defining the roadmap with the Product Owners and the Director of Payments & Risk to drive innovation and new initiatives for the Fraud prevention platform and framework. You will lead a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPI's and execution of the strategy.

As Risk Lead, you are highly visible and take a leading role in the organization. You are the key linking pin between multiple internal teams and external suppliers. You will be accountable for the Fraud Ratio and Approval Rate, as well as share the accountability for the Fraud Chargeback result on the P&L.

Your new team

We’re looking for a talented & Ambitious Payments Risk and Fraud Lead to join our Risk and Fraud department reporting to our Director of Payment and Risk Manoj Kheerbat. You will have 3 fraud analysts and a data scientist reporting to you.

Responsibilities and Duties

Strategy

• Responsible for Recharge end-to-end Fraud prevention framework and process (purchase, chargeback defense, and investigations)

• Define, implement and execute the Fraud Risk strategy

• Responsible for mitigating fraud and abuse.

• Work with cross-functional teams to deliver financial and customer experience-related goals by designing and implementing fraud prevention policies

• Maintain open communication and develop a good working relationship with Internal and external stakeholders, such as Fraud Risk Management technology partners, acquirers, issuers and payment processing partners

• Ensuring the readiness of our Fraud prevention platform and framework aligned with Recharge's Global expansion, new products and ambitions

• Stay up to date with the latest fraud trends by attending webinars, and congresses and actively engaging with industry platforms and networks.

Execution

• Lead initiatives to continuously improve Fraud- and Approval rates to drive commercial results

• Manage and lead the Fraud analysts team. Provide growth opportunities, build on strengths, challenge team members to develop by providing continuous feedback

• Identify root causes of problems related to Fraud prevention and take ownership to have the team work collaboratively toward solutions

• Keep the chargebacks and notifications of fraud under control and out of the monitoring programs.

• Build compelling business cases to support new initiatives and get them prioritized on the roadmap

• Monitor key metrics to derive insights and identify opportunities

• Provide reviews on the performance to the Management Team

• Ability to communicate complex (technical) concepts and ensure knowledge transfer to internal business teams and product-owners

• You are a curious, ambitious, business oriented and independent person who can shape this role to be your own

• Project and stakeholder management skills

• Analytical thinker that can interpret and manipulate data

• Experience with data visualization tools (like Tableau and Power BI)

• Ambition to do learn and grow

• Proactive attitude, with the ability to solve problems and improve workflows, get-it-done mentality, take initiative

• Ability to cope with a fast-paced and pressured workplace

• Strong organizational and time management skills

• An entrepreneurial spirit with experience working with/ in a digital scale-up, demonstrated by the ability to get things done in a rapidly changing environment

What you have:

• 2+ years of experience in a leadership role ideally in a fast-paced, rapidly changing environment

• 3+ years of experience in fraud prevention or risk management, ideally in the e-commerce space.

• Experience managing

• Speaking fluent English (any other European languages is an asset)

• Knowledge of schemes’ fraud and chargeback regulations

• Ability to handle stressful situations

• Analytical and solving skills

• Attention to details / Accuracy

• Creative

• Interpersonal understanding

• Proactive and result orientated

• Trustworthy

• Critical analysis skills

• Team player with excellent communication skills

What we offer

• 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam

• Flexible working hours and an office overlooking the Amstel

• MacBook Pro (13” or 15”) or PC

• Budget for noise-canceling headphones, travel to and from the office, working-from-home and self-learning

• Free healthy breakfast, lunch and snacks by our in-house chef

• Free Dutch classes to help out with daily life in the Netherlands

• Regular parties, pub quizzes, bingo sessions, celebrations and other events