We are the leading one-stop-shop for branded payments, making online recharge possible for anyone, anywhere at any time — whether you or someone you love needs credit for calling, gaming, entertainment or money. This is your chance to join an ambitious scaleup in a state of rapid growth; we’ll push you to develop yourself and help you create a real impact in your role. Put simply: we could write history together.
We won’t bore you with a corporate spiel about how we might be taking on the world of branded payments (spoiler: we are). Instead, we’ll let the numbers speak for themselves: +$70 million in funding (and counting!), +13000 products, +$500M sales, 3M customers, a presence in +160 countries, 6 consumer brands, a team of 150+ employees and 42+ nationalities, and 1 person missing — you.
We’re on the hunt for the hungriest and most passionate talent out there. If at any point your brain screams “I want in!” while you’re reading this, then consider this the sign you’ve been looking for: we want you too.
As Recharge Lead Risk and Fraud, you will build, grow and lead the Risk and Fraud department. You will be responsible for developing the Risk and Fraud strategy and defining the roadmap with the Product Owners and the Director of Payments & Risk to drive innovation and new initiatives for the Fraud prevention platform and framework. You will lead a team of Fraud Analysts, responsible for rules configuration, projects, performance monitoring and data analysis with a consistent focus on priorities, KPI's and execution of the strategy.
As Risk Lead, you are highly visible and take a leading role in the organization. You are the key linking pin between multiple internal teams and external suppliers. You will be accountable for the Fraud Ratio and Approval Rate, as well as share the accountability for the Fraud Chargeback result on the P&L.
Your new team
We’re looking for a talented & Ambitious Payments Risk and Fraud Lead to join our Risk and Fraud department reporting to our Director of Payment and Risk Manoj Kheerbat. You will have 3 fraud analysts and a data scientist reporting to you.
Responsibilities and Duties
Responsible for Recharge end-to-end Fraud prevention framework and process (purchase, chargeback defense, and investigations)
Define, implement and execute the Fraud Risk strategy
Responsible for mitigating fraud and abuse.
Work with cross-functional teams to deliver financial and customer experience-related goals by designing and implementing fraud prevention policies
Maintain open communication and develop a good working relationship with Internal and external stakeholders, such as Fraud Risk Management technology partners, acquirers, issuers and payment processing partners
Ensuring the readiness of our Fraud prevention platform and framework aligned with Recharge's Global expansion, new products and ambitions
Stay up to date with the latest fraud trends by attending webinars, and congresses and actively engaging with industry platforms and networks.
Lead initiatives to continuously improve Fraud- and Approval rates to drive commercial results
Manage and lead the Fraud analysts team. Provide growth opportunities, build on strengths, challenge team members to develop by providing continuous feedback
Identify root causes of problems related to Fraud prevention and take ownership to have the team work collaboratively toward solutions
Keep the chargebacks and notifications of fraud under control and out of the monitoring programs.
Build compelling business cases to support new initiatives and get them prioritized on the roadmap
Monitor key metrics to derive insights and identify opportunities
Provide reviews on the performance to the Management Team
Ability to communicate complex (technical) concepts and ensure knowledge transfer to internal business teams and product-owners
You are a curious, ambitious, business oriented and independent person who can shape this role to be your own
Project and stakeholder management skills
Analytical thinker that can interpret and manipulate data
Experience with data visualization tools (like Tableau and Power BI)
Ambition to do learn and grow
Proactive attitude, with the ability to solve problems and improve workflows, get-it-done mentality, take initiative
Ability to cope with a fast-paced and pressured workplace
Strong organizational and time management skills
An entrepreneurial spirit with experience working with/ in a digital scale-up, demonstrated by the ability to get things done in a rapidly changing environment
What you have:
2+ years of experience in a leadership role ideally in a fast-paced, rapidly changing environment
3+ years of experience in fraud prevention or risk management, ideally in the e-commerce space.
Speaking fluent English (any other European languages is an asset)
Knowledge of schemes’ fraud and chargeback regulations
Ability to handle stressful situations
Analytical and solving skills
Attention to details / Accuracy
Proactive and result orientated
Critical analysis skills
Team player with excellent communication skills
What we offer
30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam
Flexible working hours and an office overlooking the Amstel
MacBook Pro (13” or 15”) or PC
Budget for noise-canceling headphones, travel to and from the office, working-from-home and self-learning
Free healthy breakfast, lunch and snacks by our in-house chef
Free Dutch classes to help out with daily life in the Netherlands
Regular parties, pub quizzes, bingo sessions, celebrations and other events
1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self.
2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you
3. First interview: You’ll meet with your future line manager (either in person or online) and someone from HR to talk about you, our culture, and whether you're a fit for the job
4.Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team
5. Third Interview: You’ll meet with a key member of the management team
6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.
Proactive acquisition from 3rd parties is not appreciated.