Senior CRM Specialist

Why Recharge.com

At Recharge, we're revolutionising prepaid payments! From call credits to gaming, entertainment and more, we make online recharge easy, anytime, anywhere.

Join us in our exciting journey of an ambitious scaleup in a state of rapid growth & make a real impact. Together, we believe we can create something extraordinary.

Let's skip the corporate talk and get to the good stuff: we offer 15,000+ products, have secured $70 million in funding and achieved over 20% growth in 2023. Our goal? €75 million in revenue by 2024. With 1.1 million app downloads last year, 5 million active customers, a presence in 180 countries and a diverse team of 160+ employees from 40+ nationalities, we’re just getting started.

We’re searching for passionate and driven individuals to join our mission. If this sounds like you, consider this your sign: we want you on our team!

The role

As a senior CRM Specialist, you will work in our CRM & Campaign Team. Together we execute the complete customer contact strategy across various CRM channels. Next to Recharge.com, you will also work for our ‘local heroes’ brands like beltegoed.nl, guthaben.de and recharge.fr.

You will assist targeting various customer segment around the world, for different labels and product categories.

What will I do?

• Conduct customer base analysis to identify opportunities and gaps to further drive value

• Manage and implement customer lifecycle management strategies to enhance customer retention and reduce churn

• Develop and execute personalized marketing communication across various channels, including email, push notifications and in-app messaging

• Utilize automation tools to streamline and automate CRM processes, including segmentation, campaign execution and AB testing

• Continuously monitor and analyze campaign performance metrics to identify areas for improvement and optimize customer engagement and conversion rates

• Collaborate with cross-functional teams including creative studio, marketing automation, product & technology and Business Intelligence to ensure seamless execution of CRM initiatives

What you have

• Min. 5 years experience working in CRM

• Hands on mentality in using marketing automation software like Selligent

• Analytical and data-driven, not afraid to get your hands dirty in number crunching

• A creative mind and a strong commercial drive

• An open mind & love for change, to embrace new ideas and cultures

• Proactive communication and “get things done”

Don’t meet every single requirement? At Recharge we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What we offer

• 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam

• Flexible working hours and an office overlooking the Amstel

• Macbook Pro (13”or 15”)

• Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning

• Free healthy breakfast, lunch and snacks by our in-house chef

• Free Dutch classes to help out with daily life in the Netherlands

• Regular parties, pub quizzes, bingo sessions, celebrations and other events

The process

1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self

2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you

3. First interview: You’ll meet with your future line manager to talk about you, our culture and whether you're a fit for the job

4.Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team

5. Third Interview: You’ll meet with a key member of the management team

6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team!


Proactive acquisition from 3rd parties is not appreciated