Senior Product Researcher

Job description

Why Recharge.com👀

We are the leading one-stop-shop for branded payments, making online recharge possible for anyone, anywhere at any time — whether you or someone you love needs credit for calling, gaming, entertainment or money. This is your chance to join an ambitious scaleup in a state of rapid growth; we’ll push you to develop yourself and help you create a real impact in your role. Put simply: we could write history together.


We won’t bore you with a corporate spiel about how we might be taking on the world of branded payments (spoiler: we are). Instead, we’ll let the numbers speak for themselves: +$70 million in funding (and counting!), +13000 products, +$500M sales, 3M customers, a presence in +160 countries, 6 consumer brands, a team of 150+ employees and 42+ nationalities, and 1 person missing — you.


We’re on the hunt for the hungriest and most passionate talent out there. If at any point your brain screams “I want in!” while you’re reading this, then consider this the sign you’ve been looking for: we want you too.


The Role💡

We’re looking for an ambitious and experienced Product Researcher to join our growing team in Lisbon or Amsterdam.

Job requirements

What will I do? 🤔

  • Establish the role of Product Research at Recharge. Play a key role in driving our organisation and culture into being product-led and customer driven

  • Introduce a standardised way of user testing across all product teams (4+) at Recharge ranging from sourcing, qualifying, scheduling & results

  • Lead and conduct qualitative research – being creative with in-person and online methods to promote whole-team learning, leading clear and confident analysis of qualitative data into powerful storytelling across Recharge

  • Combine qualitative and quantitative research where appropriate to maximise impact of insights through collaborating with BI teams

  • Ensuring that insights are widely shared and accessible to the business, and encouraging dialogue across teams and offices to improve the customer experience. Be comfortable, and confident, leading a presentation to Directors and C-Suite when necessary

  • Supporting others with research – consulting with designers, product managers, and brand managers on using existing insights in products

  • Taking ownership of research impact – following up on findings and supporting prioritisation of future initiatives across the company

  • Enable as many people across Product and Technology to access customers of different segments and to ensure high quality interviews and insights are derived

  • Partner with Product Management to enable assumption testing of product and commercial initiatives

  • Mentor product designers customer research best practices


What you have 💪🏻

  • 4-6 years in the role of a UX or product researcher

  • Have built user testing processes across multiple product teams

  • Strong ability to synthesis customer insights for audiences of different levels

  • Fluent with modern product discovery techniques

  • Fluent conducting user research across multiple languages and cultures

  • Engaging and creative storytelling powers backed up through insights both qualitative and quantitative

  • Very strong bonus if fluent in German


Don’t meet every single requirement? At Recharge we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.


What We Offer🥳

  • 30 days of holiday, a great pension scheme, and one of the best relocation packages in Amsterdam

  • Flexible working hours and an office overlooking the Amstel

  • Macbook Pro (13”or 15”)

  • Budget for noise-cancelling headphones, travel to and from the office, working-from-home and self-learning

  • Free healthy breakfast, lunch and snacks by our in-house chef

  • Free Dutch classes to help out with daily life in the Netherlands

  • Regular parties, pub quizzes, bingo sessions, celebrations and other events


The Process⚙️

1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self.

2. Phone interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you.

3. First interview: You’ll meet with your future line manager (either in person or online) to talk about you, our culture, and whether you're a fit for the job.

4. Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team

5. Third Interview: You’ll meet with a key member of the management team

6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.

Find out more about our company culture, values and big wins at company.recharge.com, our Instagram Page on Lifeatrecharge or meet some of our team in the video below.


Proactive acquisition from 3rd parties is not appreciated